May 2012
4 posts
Benefits of Social Business
There is another term that you will be hearing a lot of in 2012 - Social Business.
A decade ago, E-Business was the trend. Now almost all companies have an online presence to try and reach a larger market and to enable them to provide easy access to information to customers. Now, the emergence of social networking and social media has caused the uprising of a new business trend called Social...
Cybersecurity and Mobility Issues in 2012
2011 was a year of natural disasters and man-made calamities that caused businesses and government agencies realize just how vulnerable their IT infrastructure really is. With our reliance on these architectural IT devices, we cannot afford to have them go unprotected. Millions of dollars are lost with just a few minutes of downtime and companies cannot afford any more losses in 2012.
With this...
Tips to Succeed in Vendor Management
Outsourcing is a very crucial venture that any business must undertake with care and planning. To do that, the presence of a Vendor Management (VM) team is a must. This monitoring team will help minimize the risks in outsourcing, reduce vendor costs, improve the outsourced business function and maximize the overall investment.
The success of your Vendor Management measures the success of your...
How to Build a Vendor Management Team
Vendor Management has become a necessity in outsourcing, especially for those who have outsourced core functions. The Vendor Manager (VM) or team may come from existing staff members within the company or hired from the outside. Whatever the source is, the VM must be knowledgeable in the outsourced function, the rules in outsourcing and the agreement between the client and the vendor.
A good VM...
February 2012
8 posts
Analysing What You Save in Outsourcing
This is the question that all outsourcing investors would like to answer: what do they really save when they invest in outsourced talent.
We all know that outsourcing has now gone beyond focusing solely on cost savings. Given that, it has to be measured by more than the monetary savings. Other things we need to look at include the new system and process improvements that came out of the...
Measuring your Savings in Outsourcing
Measuring your savings in Outsourcing can be a bit tricky as you need to look at more than just the monetary gains. It is easy to count the numbers associated with expenses incurred and profits earned after you went into the agreement with your service provider. The challenge is identifying the unquantifiable improvements.
To create a balanced measurement process, it is important to identify...
Importance of a Vendor Management Team
There are several reasons why it is important to establish a Vendor Management Team when deciding to venture into outsourcing. But before looking at these, let us first define what proper Vendor Management or VM really is.
VM consists of a person or a team whose aim is to ensure that third party service providers stay within the required SLA. Through this team, you are able to maximize your...
The Australian ICT Industry in 2012
With everything that is happening globally, it seems that the ICT industry in Australia is all set for an interesting new year. Unfortunately it is hard to tell if it will be a good year considering the uncertainty in the air that is causing hesitation to invest in the industry.
Though Australia is surviving the global economic problems better than most countries, it does not mean that local...
Why Outsourcing is the Answer
In a world where businesses are moving towards a global cyberspace market, outsourcing is something that companies are increasingly using. Outsourcing is simply looking beyond your manpower’s capabilities and entrusting tasks and projects to external experts to take care of, generally more efficiently than you can. There are several things to be gained by outsourcing certain projects.
The main...
Deployment Tools of Cloud Computing
Cloud Computing is steadily gaining strength and any business who wants to be current needs to know what it is and how to use it. There are many research articles available on the subject of cloud computing and it would pay for you to read those you can access in order to learn how it can be incorporated within your business.
It is often speculated that the next phase of growth for the...
PROTECTING OUTSOURCED SOFTWARE DEVELOPMENT
There is nothing new about the fact that outsourcing poses a certain level of security risk for clients. Anything that you hand over to an outside service provider is in danger of being exposed. This is especially true for outsourced software development.
Though security should not be taken lightly the benefits of outsourcing software development far outweigh this concern. However, that does not...
Outsourcing in 2012
As the New Year is welcomed in, you will no doubt be wondering what the future is holding in store for the economy and your business. You may even be wondering if this year is the right time to consider venturing into outsourcing part of your business or a new project you have planned.
Outsourcing has come a long way in the past decade and a lot of us are marvelling at how much it has...
December 2011
4 posts
Vale Sue Wickenden →
Philippines: The Call Centre Giant
Well it has finally happened. The Philippines is now at the top of the BPO industry as the leading Call Centre service provider in the world…. beating India by 50,000 consultants/agents. There are 400,000 Filipinos versus 350,000 Indian call centre agents. So if someone from the United States, Europe or Australia calls a customer service number, chances are the call will be answered by a...
Measuring your Outsourcing Success
There is a lot riding on your outsourcing investment. The investment costs can be high and the workload needed during the pre-outsource and transition phases is demanding. And even if you have unloaded the business function to the service provider, there is still one thing you have to do - monitor your outsourced project.
The first few months of life of your outsourced function, will most likely...
White Paper - HOW TO MONITOR YOUR SAVINGS IN... →
November 2011
13 posts
Bright Australian Cloud Ahead
Well the forecast is in and the future is bright for the Australian Cloud.
IDC, a global analyst firm studied the trends on Cloud services in the country. Based on this analysis, if the current trend continues the industry in is for a hefty 34% annual growth rate until 2015.
But before we can fully understand this growth, let us analyse what the scenario is today.
Australian cloud services were...
Desktop Virtualization and the Future
Technology exists to make our lives more convenient. In the same manner, technological advances in the business sector continue to evolve to make our jobs easier.
Desktop Virtualization is another advancement towards a more convenient working environment. The computer operating systems, applications and other systems are stored and accessed from a remote server. It is physically separate from the...
A dictionary of the terms and definition as... →
Outsourcing: Exploitation or Not?
A lot of debate has been going on around whether outsourcing is actually good for the global economy or not. Opinions vary depending on where the view is coming from.
If you will look at it from the perspective of the client country, outsourcing means jobs are being sent elsewhere - so unemployment rates in the local economy is likely to grow. But if you look at it from the perspective of the...
The Real Deal with Rebadging
There are a lot of terms that have become popular as a result of the offshore outsourcing tend in the global economy. One of them is Rebadging.
Recently the term outsourcing has become associated with lost jobs, lost opportunities and higher unemployment rates. Once you outsource a particular function to a service provider, retaining the same amount of manpower in the business is not only...
Analysing Cloud Storage Security
If you are like most companies today, you may be gearing up to join the trend of ‘moving to the Cloud’. If you’ve analysed the costs involved and looked at data you will be moving to the Cloud, you need to think about another equally important issue before you commit to your cloud storage provider - cloud storage security.
It is a sound business strategy to outsource your data storage to a...
Due Diligence: Protect your Outsourced Investment
In any business partnership, you have to make sure that the company you are partnering with is reliable and is working towards the growth of your business. The same is true in outsourcing.
Outsourcing has evolved to be more than a buyer/seller relationship. It is now a partnership between two companies, and you need to ensure that you are entrusting this crucial investment to a service provider...
How to Know if Outsourcing Makes Sense
In the last few years the number of companies investing in outsourcing has continued to grow. Business owners have increasingly begun to consider if it is a strategic move for them to join the trend.
Outsourcing will help you cut back on both CAPEX and OPEX. At the same time, it will give you quality output as a result of accessing expertise that can be provided more efficiently than your...
On Smart Outsourcing
Outsourcing is fast becoming a necessity for business owners. It has already become more than just a project based endeavour. It is a business strategy that oftentimes involves a long term commitment and partnership between the service provider and the client.
When your company has decided to invest in outsourcing, there is a certain level of risk involved. The benefits of outsourcing will not be...
Security in Outsourcing
Outsourcing, with all its benefits can still be riddled with risks. Despite a carefully planned outsourcing system, your security can still be vulnerable.
Security is major concern of outsourcing companies. Currently there is no “definite cure” to ensure the 100% security of the data given to a service provider. The problems faced include the privacy of sensitive data, quality of service...
Terms in OUTSOURCING: The 3W Way
A dictionary form of the terms and definition as encountered when you outsource with 3W.
Though it is a concept that has in fact been with us for many hundreds of years, outsourcing has recently been thrust into the limelight. With the Internet connecting the world in ways we could only imagine, the Global Economy has truly evolved.
Since outsourcing is a very broad topic, we at 3W would like...
Latest 3W White Paper - What you Really Save when... →
3W Consultant Recognition Award November 2011
Karen Valeza
Karen has been a consultant with 3W since October 2008 and is receiving this award in acknowledgement of her dedication not only to 3W but also to her clients and fellow team members. Karen is not only a very experienced Software Engineer but she is also proving to be a talented Business Analyst who easily earns the respect of her management, clients and peers.
Congratulations...
October 2011
4 posts
WatchLatest 3W Brochure on Outsourcing and BPO Services.
What’s Trending in Outsourcing
As businesses evolve, outsourcing is also changing to meet the need of the industries that it serves. As the integration gets more complicated, the systems required to support the connection will have to be re-evaluated, altered and improved. This is a necessity and the changing market dictates how these requirements will be met.
The companies who have merely watched from the sidelines are now...
The Real Demand for Software Developers
There is an ongoing debate about Software Developers and the job opportunities facing them today. On one side, we find the companies seeking to hire experienced developers have to offer huge salary packages and other compensation benefits to attract candidates. On the other side, we see thousands of software developer graduates who are looking for a job. They have completed their education but...
Different Shores of Outsourcing
If you are considering outsourcing or have been doing it for quite some time now, you need to understand the different options that you have in order to maximize the output that you get.
The motivation to outsource has gone beyond just saving on CAPEX. Now it involves savings on OPEX as well. Outsourced providers have also evolved to give clients a more integrated service offering in line with...
September 2011
16 posts
All About Cloud Computing
For a business to do well in any industry, it is important to always be looking for ways to improve. Whether you are providing products or services, finding ways to expand your offerings will ensure you keep and continue to grow your clientele.
The same is true for the BPO industry. BPO clients are eager to find providers who can supply ‘complete’ service packages. This includes high...
Benefits of Having your Head in the "Cloud"
In a previous article we discussed the definition of Cloud Computing, now we will cover why you should be riding this wave of change and see how you can best adapt to it.
A lot of the chatter about Cloud Computing is around it being the next phase in the BPO or Outsourcing industries….there are several reasons why this is true.
As we know, the growing demand in offshore outsourcing stemmed...
Cloud Computing and the BPO Industry
If you are a part of the Outsourcing industry - whether you are using outsourcing or are the provider of an outsourced service, you need to be aware of how Cloud Computing is revolutionising the industry. Based on recent studies, the demand for this type of service integrated with the usual range of BPO offerings will gain momentum in the coming years. In fact, by 2015, an estimated $45 Billion in...
The IT Bait: What It Takes to Attract IT Talent
You’ve heard it numerous times, “Manpower is a company’s greatest asset.” But how do you attract this great asset?
In the outsourcing industry, one of the greatest demands is for IT professionals. It ranges from programmers, technical support, software developers and designers. Though the supply is high across the globe, employers are clamouring to get “the best”. So what does it take for the...
Check out the new 3w home page →
3W launches new outsourcing website →
@Booktopia expands beyond the border... →
Outsourcing for a Good Cause
Much is written about the benefits of Offshore Outsourcing – saving money, accesses to skilled experts, freeing your time to focus on growing your business. But did you know that by using offshore outsourcing you could be contributing to a greater cause?
Consider this… you are raised from a third world country, your family has worked hard & sacrificed much to pay for your education; now you...
What Outsourcing can do for Small Businesses?
Small businesses - though they operate on a smaller scale, still incorporate the same procedures as their large counterparts. They have accounting, human resource and IT development needs. They need sales and marketing teams as well. Unfortunately It isn’t practical for small business owners to employ experts to carry out all of these functions - usually resulting in owners taking on all of these...
Outsourcing in 2011: The Emerging Cloud
The changing face of technology in business has seen the term “the Cloud” become part of our everyday vernacular. There are several definitions to this term but simply put, it refers to placing information in a common location which can be made accessible to employees who could very well be scattered all over the globe.
If you analyse it carefully, the growth in Cloud computing becomes the next...
The Evolving World of Offshore Outsourcing
Every industry evolves to meet the needs of whatever demand it is serving. Businesses today will be different in the coming years. In fact, a decade or so in the past, globalization was once viewed as killers of small businesses. Now it is giving small business owners greater chances to succeed - all because of the Outsourcing possibilities that the Internet provides.
Offshore Outsourcing is a...
The Impact of Social Media in Australia
It is no longer a question of when - Social Media has a grip on the world in general and it’s not going to let go anytime soon. Aside from use in our personal lives, it has successfully penetrated business, journalism and even politics.
The impact of social media in business is very obvious. A connected world means a connected market. A market that is connected can create a ripple effect if used...
Statistics show that Facebook fatigue is creeping...
Riding on the Facebook Fatigue
Firstly I have to say that Facebook is definitely not all bad. In fact, a lot of small businesses have benefited greatly from savvy use of social networking sites like Facebook. In some ways it can be likened to a kind of Digital Lounge, where people stop by, hang around for a bit to see what their friends are up, play a few games…..and hopefully click on an ad...
Deciding to outsource call services could help...
On Outsourcing Calls
Whether to outsource sales calls or handle them yourself can be a tricky decision to make. There are a number of factors you need to consider
Define the information that needs to be given. If the information is highly technical or requires the receiver of the call to have an in-depth knowledge of your product, then it is better to keep the call in-house
Nature of the product...
A shortage in ICT professionals are pushing...
The Demand for Computer Desk Jobs
Since as far back s the 1800s, Australia has relied on the mining industry for its contribution to economic growth. Despite the perils and discomforts that can be part and parcel of a mining job which is located in the middle of nowhere, many Australians are keen to gain employment with mining companies because of the high levels of compensation they offer.
In...
Read about getting professional help from a...
How External Alliances Can Help Your Company. Taking that first step to go out and do it on your own - setting up your own company - can be a daunting task that requires great courage. However, successful entrepreneurs are risk-takers. They decided to get out of their comfort zone to invest in something that inspires them. If you want to follow in their footsteps, you need to take a chance as...
August 2011
10 posts
